Health Research Labs
Reviews and Complaints
www.healthresearchlab.com
Matalyn Pjc
Torrance, California
Unhappy Consumer
In Jan. I ordered a six month supply of biotherapex liver rejuve and I did not sign up for the auto ship, then this month there was a $129.90 charge on my card and when I called to see what it was I was told it was for another six month supply. In the first place I had paid $99.00 for the first six months and it did not help me at all,when I told them I was sending it back unopened I was told to do as I pleased because I was paying for it anyway. I have never written a bad review and I have ordered vitamins from Swanson every month for over five years.Don't waste your money their guarantee is no good.
Loss:
$229
1 comment
Mario G Bkg
Hazleton, Pennsylvania
Would not honor money back policy
The company is Health Research Lab and the products were vitamins to help relieve the conditions of an enlarged prostrate. They guaranteed their product for sixty days. i called them after 30 days with the intent of returning the product but Ryan in customer service encouraged me to continue taking it, so I followed his advice assuming it was a reputable company. The product continued not to work and I planned to call the company before the 60 days expired but was displaced due to Hurricane Sandy which hit the east coast. The refused to honor the guarantee because I missed the deadline by 3 days despite the unusual circumstances. Upon further discussion the manager told me that the sixty days starts from day of shipping although the literature says after taking the product for sixty days, You can't start taking it the day of shipment. My advice to all is to avoid Health research Labs due to their lack of professionalism, flexibility, and unethical "fine print". Their mission seems to be to take your money not help you.
Loss:
$204
7 comments
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My 81 year-old mom ordered a 6-month supply of two items back in April. She is now in a nursing home, but just received another supply of both, to the tune of $239.00.
They claim she agreed to autoship & refuse to take the shipment back & refund her money.
They claim that the 60-day guarantee is invalid on autoship. This company is a money-sucking sham.