Matalyn Pjc
map-marker Torrance, California

Unhappy Consumer

In Jan. I ordered a six month supply of biotherapex liver rejuve and I did not sign up for the auto ship, then this month there was a $129.90 charge on my card and when I called to see what it was I was told it was for another six month supply. In the first place I had paid $99.00 for the first six months and it did not help me at all,when I told them I was sending it back unopened I was told to do as I pleased because I was paying for it anyway. I have never written a bad review and I have ordered vitamins from Swanson every month for over five years.Don't waste your money their guarantee is no good.
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Loss:
$229
1 comment
Guest

My 81 year-old mom ordered a 6-month supply of two items back in April. She is now in a nursing home, but just received another supply of both, to the tune of $239.00.

They claim she agreed to autoship & refuse to take the shipment back & refund her money.

They claim that the 60-day guarantee is invalid on autoship. This company is a money-sucking sham.

Mario G Bkg
map-marker Hazleton, Pennsylvania

Would not honor money back policy

The company is Health Research Lab and the products were vitamins to help relieve the conditions of an enlarged prostrate. They guaranteed their product for sixty days. i called them after 30 days with the intent of returning the product but Ryan in customer service encouraged me to continue taking it, so I followed his advice assuming it was a reputable company. The product continued not to work and I planned to call the company before the 60 days expired but was displaced due to Hurricane Sandy which hit the east coast. The refused to honor the guarantee because I missed the deadline by 3 days despite the unusual circumstances. Upon further discussion the manager told me that the sixty days starts from day of shipping although the literature says after taking the product for sixty days, You can't start taking it the day of shipment. My advice to all is to avoid Health research Labs due to their lack of professionalism, flexibility, and unethical "fine print". Their mission seems to be to take your money not help you.
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Loss:
$204
7 comments
Guest

Biotherapex is a scam

I called before the 60 days and the customer sevice rep

she said send it back and we will refund your money

No refund and wouldnt let me talk to a manager !!!!!!

So no now they have the product back and they can re sell and im out 400.00

These ppl are giving out poisen this stuff is not approved by food and drug in the US or canada !!!!

Guest

They put me on auto shipment with out my consent and refused to refund the money

Guest

Same thing happened to me on the auto ship. Apparently a year ago when we ordered, it was auto ship.

When you call to send back, they are not interested in our health but how they can get more money even if you are not taking there product anymore.

WATCH OUT FOR AUTO SHIPPING, ESPECIALLY WITH THIS COMPANY!!!!

Guest

I have not lost any money on Health Research Labs, nor will I, ever. Being a dedicated researcher and consumer of nutritional supplements, I am on many mailing lists.

As a result, I have, twice now received glossy, multi-page flyer extolling their Biotherapex liver enzyme rejuve product.

At least one of the endorsements, and one of the testimonials is of highly questionable validity.

A Dr. Abrodovich, gastroenerology, Minneapolis MN, is quoted as recc'ing the product. My broadest search could not turn up a Dr. Abrodovich practicing in that city, never mind in gastro. The other three pro's are the more usual, common names, in huge megalopoli: Kaplan, LA, Schwartz NY, Browning, Houston. Of course these are non-verifiable. Abrodovich might have been a tactical error!

The testimonial that caught my eye was patently obvious photo-shopped 'mirror flop' of the same image. The young lady, at waistband 42" as compared to waistband, say, about 34 is wearing the SAME BELT, AT THE SAME NOTCH, as referenced by the decorations on the belt!

Clearly these individuals are trolling for *** people. Don't be one of them, is my counsel.

Jerome Dme

What a nightmare! I agree with Ben ***!

I ordered supplements on a one-time basis that somehow got flipped into an auto-ship basis! While checking my bank statement, I noticed an unauthorized charge on my account. I called the number to investigate what this was about. The representative was rude from the start of the conversation and after explaining what I thought was the situation, he argued with me stating I should file a police report or something if I thought the card was used fraudulently.

I asked for a supervisor and he just took my name and number and never returned my call. Days later (they're not open weekends), I called again and got the same representative again (what are the odds in that in a call center?) to get "the supervisor" who was equally unhelpful stating that my money would not be refunded after 5 or 6 months on an auto-shipped product. My question was, is it 5 or 6 months... I still had 30 days to the 6 months...

Suddenly it was 5 months I should have called before now to cancel the auto-shipment I didn't even know I had. She stated it was stated on the packing list... NOT! Nowhere does it say anything about 5 or 6 months to cancel!

So, rather than satisfy me as a customer by allowing a return of product and refund of the money, "the supervisor" read me the entire catalog of male products that I could exchange it for... Oh, did I mention that I am a female and do not have a prostate! BUYER BEWARE! They must be some small distributor or something.

She wouldn't even give me a corporate number to call to lodge a complaint! So, now I'm stuck with male product and no refund... over $100! Very angry at this unprofessional company that doesn't know anything about customer service!

BE AFRAID! BE VERY AFRAID!!

Guest

I called to make an order for Biotherapex. The phone contact person then offered me all kinds of other deals.

This turned me off as I realized I was dealing with a marketing system rather than a product system. I then canceled my order.

All the other offers were pigy backing on the product. What a scam.

Ben ***, Livingston NJ

Jerome Dme
reply icon Replying to comment of Guest-608870

I agree with you! What a crock! Check out my post from MrsKsmooth!

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